Frequently asked questions
Do you offer bulk or recurring orders for restaurants?
Yes. We consult on bulk purchases and recurring supply for restaurants and food businesses. Contact us through the Concierge Service or the inquiry form with your volume and timeline.
Is this item durable enough for professional use?
Every item is tested in a working kitchen before we stock it. Materials and construction are selected for frequent professional use. If you receive a defective item, contact us within 30 days of delivery.
Can I request custom sizes or engraving?
Often, yes. Send your request through our Concierge Service and we will negotiate directly with workshops and makers to find a solution and provide a quote.
Do you ship to restaurants overseas?
Yes. We ship to professional kitchens in the US, Canada, UK, Australia, New Zealand, the UAE, and more. Shipping and import duties (DDU) are calculated automatically at checkout.
How do I care for carbon-steel woks and iron pans?
Wash with hot water after use, dry thoroughly over heat, and apply a thin layer of oil. Avoid detergent and dishwashers, which can cause rust. With regular professional use, seasoning will build up and performance improves.